01 / AI technology · Landing page
WEB DESIGN + AI SUPPORT
Websites that connect.Support that delivers.
We build and redesign websites that make your business clear. We improve AI support so it helps your customers move forward.
+Fin setups
+articles refined
≈€*potential annual savings
* How we estimate savings
Illustrative annual comparison: 8 hours of internal maintenance per week × 48 weeks × €45/hour = €17,280, versus dEskalate maintenance from €590/month (€7,080/year). Difference: €10,200, rounded to approximately €10,000. Assumes the chosen package covers the same scope. Initial setup is excluded. This is not a measured client average; for existing employees it represents freed capacity, and cash savings when it replaces an additional paid engagement.
Hourly cost reference: Destatis, average total labour cost in Germany, 2025. ↗WHAT WE DO
You already have the AI.
We make it work better.
Three simple services to get more value from your existing AI support agent — without the headache.
We review your AI support agent, real customer conversations and the setup behind them — then show you what works and what needs attention.
- ✓Analyse real conversations — See how it actually handles customer questions.
- ✓Identify gaps and common issues — Find where customers still get stuck.
- ✓Review knowledge and instructions — Handoff review is an optional add-on.
- ✓Clear recommendations — Get a simple report with what to improve.
We improve the knowledge and instructions behind your AI. Human handoffs are an optional add-on; custom workflows are scoped separately.
- ✓Fix and restructure knowledge so the AI can find the right answer.
- ✓Improve instructions, tone and response guidance.
- ✓Routing and human handoffs are available as a separately priced add-on.
- ✓Custom workflows and integrations are scoped separately.
We come back, review how things are going and make the smaller updates your setup needs over time.
- ✓Review real conversations after launch.
- ✓Spot new gaps, recurring failure patterns and outdated knowledge.
- ✓Make agreed updates to instructions and knowledge; handoffs are an optional add-on.
- ✓Re-test important scenarios and document what changed.
i
Pricing note. Final scope and pricing are confirmed after a call. CHECK and FIX are one-off services; KEEP is monthly maintenance, with initial onboarding charged separately where needed.
HOW WE WORK
Clear from the first conversation.
A straightforward process for your website, your AI support, or both.
Discovery
We learn about your business, your goals and what you want to improve or build.
Scope and plan
We agree on the work, deliverables, price and estimated timeline before we begin.
Work and review
We carry out the agreed work, keep you informed and check the result along the way.
Handover and next steps
We hand over the result, show you how to use it and agree on the next steps.
With AI or without it.
ALREADY HAVE AI?
Let's make it
work better.
We'll review your current setup, find what's not working, and optimise it — so you get more accurate answers, happier customers and less work for your team.
NOT USING AI YET?
Ready to add it?
We'll guide you on what you need to activate with your helpdesk provider. Once your AI plan is in place, we'll set up your AI support agent around your business, your customers and your team.
SMALL CHANGES TO THE SETUP. A BIG DIFFERENCE IN THE CONVERSATION.
Same AI. A different story.
See what we changed and how the support experience improved.
WORKED WITH
zendesk
intercom
freshdesk
WordPress
Figma
OpenAI
netlifyDESIGN CONCEPTS
Different brands.
The same eye for detail.
Web design / Landing page
02 / Solar energy · Investment platform
SOLPOWER
Meet the humans behind the AI
More about us →
Blaženka Lukić
Founder & CEO
Nikola Mijušković
COO & Business Development
FAQ
Questions?
Probably.
Here are the
useful ones.
Straight answers to the questions we hear most often.
No. dEskalate works with the helpdesk you already use. There is no platform migration and no replacement support system.
That's fine. We'll show you what needs to be activated with your current helpdesk provider. Once the AI plan is available, we can configure the support agent around your business, customers and team.
Yes. The Check works as a standalone first step. You'll get a clear view of what's working, what's getting in the way and what we recommend improving. You decide whether you want us to continue with the fixes.
It shouldn't. We work inside your existing setup and agree changes before they are made. The goal is to improve the AI layer without forcing your team into a new platform or workflow.
Usually your helpdesk's AI setup, relevant knowledge sources, instructions/workflows and a sample of real support conversations. We only ask for the access needed for the agreed scope.
NOT SURE WHAT YOUR AI NEEDS?