Confident answer. Wrong information.
The AI sounds certain, but gives incorrect or outdated information.
AI SUPPORT THAT DOES ITS JOB
Your AI responds. But does it solve the problem?
We review, improve and maintain your AI customer support.
Sound familiar?
Common issues we find in AI customer support.
The user asks for a person. AI keeps going.
The user clearly wants an agent, but the AI keeps trying to handle the conversation itself.
New policies. Old answers.
Processes and policies change, but the AI keeps using outdated information.
Your team fixes the same mistakes.
The same issues keep coming up, and your team has to step in manually.
From the first review to ongoing improvement.
A clear process to make your AI support more accurate, helpful and reliable.
CHECK
AI support review
- Conversation testing
- Content and guidance review
- Findings, priorities and recommendations
From €690 · One-off
Estimate a review →FIX
Corrections and optimization
- Content and rule improvements
- Optional human handoff improvements
- Scenario retesting
From €1,490 · One-off
Estimate improvements →KEEP
Ongoing checks and maintenance
- Regular conversation reviews
- Updates as your business changes
- Results and next priorities
From €590 / month
Initial review from €350, where needed.
Explore maintenance →What would it cost for your team?
Choose your scope for an estimated cost and delivery time.
Additional options
Custom workflows and other platforms need a tailored estimate. KEEP handoff onboarding adds €150.
Platform subscriptions, usage fees and third-party services are paid separately. Any applicable taxes will be specified in the final offer.
Clear from the first conversation.
A transparent process, with no surprises.
01
Discovery
We learn about your current setup and goals.
02
Scope and pricing
We agree on the work, price and estimated timeline.
03
Changes and testing
We implement agreed changes and test relevant scenarios.
04
Handover and maintenance
We share the results and, if agreed, continue regular checks and maintenance.
Frequently asked questions
Which platforms do you work with?
Intercom, Zendesk and Freshdesk. We confirm the available AI features, permissions and agreed scope before starting. For other platforms, contact us for a tailored assessment.
What if our knowledge base needs work?
That can be part of the scope. We identify missing, outdated or conflicting content and agree on the updates needed to support more reliable answers.
Do we need to buy CHECK before FIX?
Not necessarily. FIX includes a focused review of the area we’re improving. If you already have a useful audit, we can use it to help define the work.
How do you determine pricing and delivery time?
We consider the platform, content volume, languages, separate setups and the work involved. The calculator gives an indicative estimate where a defined scope is available. We confirm the final price and schedule after reviewing your setup and access requirements.
Will our team need to be involved?
We’ll need a contact person to explain the relevant policies, provide the agreed access and confirm changes when needed. We define those responsibilities at the start.
Can you guarantee that our AI will never make a mistake?
No. We improve the agreed scenarios and address the issues we identify, but AI systems still need clear limits, appropriate human handoffs and ongoing checks.
Let’s find out where your AI gets stuck.
A short conversation helps us understand your setup and suggest next steps.